Frequently Asked Questions (FAQ)

How long does it take to receive my order?

All orders are processed within 3–7 business days.
Shipping times after fulfillment:

  • United States: 3–4 business days
  • International: 10–20 business days

Please note that delivery times are estimates and can vary depending on your location, customs processing, and carrier delays.

Do you ship internationally?

Yes! We ship worldwide.
International orders may be subject to customs fees or taxes, which are the customer’s responsibility.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and chosen shipping method.

How do I track my order?

You’ll receive an email with a tracking link once your order ships.
Tracking updates may take 24–48 hours to appear.

My package says delivered but I don't have it. What should I do?

First, double-check around your delivery area and with neighbors. If you still can't find it, contact your local post office.
Still no luck? Email us at customerservice@leniscloset.com with your order number, and we’ll assist you.

What if I received the wrong item or something arrived damaged?

We’re so sorry! Please email customerservice@leniscloset.com within 7 days of receiving your order. Include your order number and photos of the issue so we can make it right.

Can I return or exchange an item?

We do not offer returns or exchanges unless an item arrives defective, damaged, or incorrectly fulfilled.
For full details, please see our Refund Policy.

Can I change or cancel my order after placing it?

Because we work with on-demand production partners, orders move into processing quickly.
We cannot guarantee changes or cancellations once an order is placed, but please contact us immediately at customerservice@leniscloset.com, and we'll do our best to help.

How do I choose the right size?

We recommend checking our Sizing Chart before ordering.
Each product listing also includes sizing information to help you find your perfect fit.

How can I contact you?

For any questions, you can email us at customerservice@leniscloset.com or text 1-985-256-3169 during our business hours:
Monday – Friday, 9:00 AM – 5:00 PM CST.

🎶 Still have questions?

We're happy to help! Just send us a message through our Contact Us page.